FAQ
FREQUENTLY ASKED QUESTIONS
BELOW, YOU’LL FIND ANSWERS TO COMMON QUESTIONS ABOUT OUR DESIGN PROCESS, PRICING, TIMELINES, AND ONGOING SUPPORT.
GENERAL
WHAT SERVICES DO YOU OFFER?
We specialize in web design, graphic design, and managed website hosting for individuals, professionals, and small businesses. For specific services not directly mentioned, contact us to see what’s possible for your project.
WHO DO YOU TYPICALLY WORK WITH?
We typically work primarily with professionals, private practices, individuals, creatives, and small organizations looking for thoughtful, well-designed websites and visual assets. We welcome highly varied projects and clients.
DO YOU WORK WITH INTERNATIONAL CLIENTS?
Riccio Designs is based in the GTA in Ontario, Canada, and works with clients across Canada. International projects may be considered depending on scope. Contact us with the specifics of your project for more details.
WEB DESIGN
HOW MUCH DOES A WEBSITE COST?
Website pricing depends on scope, number of pages, features, and design requirements. Due to the highly individual nature of each project, we provide a FREE quote upon receiving the information for your request.
WHAT’S INCLUDED IN A WEB DESIGN PROJECT?
Typical website projects include consultation, design, development, basic SEO setup, mobile responsiveness, and launch support. Additional services such as copywriting, branding, or custom graphics can be added as needed.
HOW LONG DOES A WEBSITE TAKE TO BUILD?
Timelines vary, but most websites are completed within 4–8 weeks, depending on complexity, revisions, and responsiveness during the review process.
DO YOU DESIGN CUSTOM WEBSITES OR USE TEMPLATES?
All websites are custom-designed to suit your brand, content, and goals. We don’t use pre-made templates, but if you have samples that speak to you, we can look at them and create a new design inspired by them.
GRAPHIC DESIGN & BRANDING
DO YOU OFFER BRANDING & LOGO DESIGN?
Yes, our graphic design services can include branding assets, such as logo design, visual identity development, and basic brand guidelines; either as a standalone service or as part of a website project.
CAN YOU DESIGN GRAPHICS FOR AN EXISTING BRAND OR WEBSITE?
Absolutely. We regularly work within established brand guidelines to design graphics, layouts, and visual assets that align with existing materials.
DO YOU OFFER CUSTOM ILLUSTRATION OR ARTWORK?
Custom illustrations may be available on a project-by-project basis. Please contact us with details to discuss availability and fit.
WEB HOSTING & MAINTENANCE
DO YOU OFFER WEBSITE HOSTING?
Yes, we offer managed hosting plans that include hosting setup, security monitoring, backups, and basic site maintenance.
WHAT DOES MANAGED HOSTING INCLUDE?
Managed hosting typically includes reliable hosting, software updates, security monitoring, regular backups, and minor content updates. Need additional services? No problem, we create a custom plan tailored to your needs.
IF YOU BUILD MY WEBSITE, CAN I HOST ELSEWHERE?
Yes, if you prefer to manage your own hosting, we can build and deliver the website for deployment on your chosen hosting provider.
DO YOU OFFER SEO SERVICES?
Basic SEO best practices are included in website builds. Ongoing SEO services may be available depending on project scope and goals.
PROCESS & WORKING TOGETHER
WHAT IS YOUR DESIGN PROCESS LIKE?
Our process typically includes discovery, design concepts, revisions, development, testing, and launch. Clients are involved throughout to ensure alignment at every stage.
HOW MANY REVISIONS ARE INCLUDED?
Each project includes a set number of revision rounds, outlined in the project proposal. Additional revisions can be added if needed.
WHAT WILL I NEED TO GET STARTED?
We’ll ask for basic information about your business, goals, content, and any existing brand assets. Guidance is provided throughout the process.
PRICING, PAYMENTS, & LEGAL
DO YOU REQUIRE A DEPOSIT?
Yes, a 50% deposit is required to begin work, with the remaining balance due upon project completion before launch.
DO YOU OFFER REFUNDS?
Due to the custom nature of design work, refunds are not typically offered once work has begun.
WILL I OWN MY WEBSITE WHEN IT’S FINISHED?
Yes, upon full payment, you retain ownership of your website and design assets unless otherwise agreed upon.